Privacy Policy

ProtestMax ("Service"), operated by Ownerly ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our AI-powered property tax protest document preparation service at protestmax.ai.

1. Information We Collect

Information You Provide

• Account information: Name, email address, and authentication credentials when you create an account.
• Property details: Street address, city, state, ZIP code, county, parcel ID, property type, bedrooms, bathrooms, square footage, year built, assessed value, and property condition information.
• Payment information: Credit card or payment details processed securely through Stripe. We do not store your full payment card numbers on our servers.
• Supporting documents: Photos or documents you upload related to your property condition.
• Communications: Emails or messages you send to our support team.

Information Collected Automatically

• Property records: We retrieve publicly available property data, tax assessments, and comparable sales from public records databases to support your protest analysis.
• Usage data: Browser type, device information, pages visited, and interaction patterns to improve the Service.

2. How We Use Your Information

We use your personal information to:

• Generate protest documents: Analyze property data, find comparable sales, and create your protest packet, evidence package, and filing guides.
• Process payments: Complete transactions and issue refunds when applicable.
• Send communications: Deliver your documents, provide filing deadline reminders, and respond to support requests.
• Improve the Service: Analyze usage patterns, refine AI models, and enhance document quality.
• Comply with legal obligations: Respond to legal requests and prevent fraud or abuse.

3. Third-Party Services

We use the following third-party services to operate ProtestMax:

Each third-party service has its own privacy policy governing their use of your data. We recommend reviewing their policies for more information.

4. Data Retention

• Property data and analysis results are stored until you request account deletion.
• Payment records are retained as required by applicable tax and accounting laws.
• Account information is retained as long as your account is active. You may request deletion at any time.
• Usage data is retained in anonymized or aggregated form for analytics and service improvement.

5. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Delete your personal data and account (subject to legal retention requirements).
• Export your data in a portable format.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at team@ownerly.xyz. We will respond within 30 days.

6. Cookies & Tracking

ProtestMax uses minimal cookies. We use only essential cookies required for authentication session management. We do not use third-party advertising cookies or trackers. No personally identifiable information is shared with ad networks.

7. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, secure authentication, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, contact us at team@ownerly.xyz.

9. Children's Privacy

ProtestMax is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at team@ownerly.xyz.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us at team@ownerly.xyz.